GTC | Festival de Danse – Cannes Côte d'Azur

PREAMBLE

The present terms and conditions of sale apply automatically and without restriction to all orders placed for the purchase of show tickets on the SEMEC computerized ticketing website, Palais des Festivals et des Congrès de Cannes, La Croisette CS 30051 – 06414 Cannes cedex and at the Palais des Festivals box offices.

They are subject to change without notice. The purchase of ticket(s) implies the buyer’s unreserved acceptance of the present conditions of sale.

All purchasers of tickets or products are invited to carefully read the General Terms and Conditions, which define the contractual relationship between the purchaser and SEMEC, as well as the conditions applicable to online ticket purchases.

The language of these GTC is French. In the event of translation of all or part of these conditions, only the original French text shall prevail.

Confirmation of the order via the present website entails the conclusion of the definitive contract. This implies the customer’s unreserved acceptance of the entirety of the GCS, which he acknowledges having read before validating his purchase. The customer accepts the provisions concerning safety and additional regulations relating to access to the hall or any other performance venue.

The customer is aware that failure to comply with these regulations will result in refusal of access to the venue without compensation.

The applicable terms and conditions are those in force on the online sales site at the time of ticket purchase. SEMEC reserves the right to adapt or modify these GTC at any time and without notice, to the full extent permitted by law.

PRESENTATION OF THE ONLINE TICKETING SERVICE

www.cannesticket.com is the online ticketing service of SEMEC, whose registered office is La Croisette CS 30051 – 06414 Cannes cedex.

SEMEC’s online ticketing service enables you to purchase tickets for shows, subscriptions and tourist products.

For all information concerning your online ticket purchases, please contact us by e-mail: billetterie@palaisdesfestivals.com

ARTICLE 1- PRICES

The price of tickets includes all taxes and rental fees.

The applicable prices are those indicated in the programs and at the ticket offices of the Office de tourisme Croisette in Cannes.

All prices are subject to change without notice. However, tickets will be invoiced on the basis of the rates in force at the time of your order validation.

Tickets are validated only after we have confirmed payment.

Tickets are nominative and may not be resold at a higher price (law of June 27, 1919).

The number of seats per transaction may not exceed 6.

1.1- Reduced fares

For reduced-price tickets, presentation of recent proof of entitlement is compulsory when purchasing tickets, as well as at the entrance to the show to the access control personnel. No discount is applicable after payment of the order.

1.2- Warning for minors

Children under the age of three are not admitted to any of the shows or screenings at the Palais des Festivals. Children under the age of five should not be admitted, except in the case of adapted shows, in which case they should refer to the recommended age on the website or in the program. Parents are advised to bring hearing protection for their children.

The Palais des Festivals reserves the right to refuse access to minors under 16 not accompanied by a legal representative, without refund.

ARTICLE 2 – LOCATION OF SEATS

Depending on the configuration, you may be offered the following seats:

2.1- Numbered seating

For performances with numbered seating, your seat number will be indicated on your ticket when you place your order.

For performances with numbered seating, the customer may choose the seating area proposed by the online sales site. No subsequent complaints will be accepted.

Each ticket entitles the holder to one seat only. Hall doors are closed from the time indicated on the ticket. Latecomers may only re-enter when the show is interrupted, in which case numbered seats are no longer guaranteed. It is forbidden to photograph, film or record during the performance.

2.2- Free seating

For performances where seating is not numbered, spectators are free to choose their place in the auditorium.

ARTICLE 3- SECURE PAYMENT AND PERSONAL DATA

3.1- Method of payment/secure payment

Ticket orders are only binding on SEMEC on receipt of an e-mail confirming payment of the transaction. Payment is only accepted online.

Tickets purchased on the SEMEC website are paid for exclusively by credit card from the VISA network and cards compatible with the SOGENACTIF secure payment site (Carte bleue / Visa / Eurocard / Mastercard / American Express).

The information provided by the customer when entering his/her bank details is encrypted by our bank to protect all sensitive payment data as effectively as possible. The online payment transaction is handled by the SOGENACTIF system. This transaction is carried out using a secure SSL encrypted system. Under no circumstances and at no time do credit card details pass through the SEMEC server.

Once SOGENACTIF has confirmed that the order has been validated, your card will be debited.

In the event of a problem with payment: check your card’s validity and authorized limit.

Some banks require an additional code for online purchases. Please contact your bank for more information.

3.2- Personal data

Information and data concerning you are necessary for the management of your order and for our commercial relations. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to information concerning you. This right may be exercised by writing to SEMEC, La Croisette CS 30051 – 06414 Cannes cedex, giving us your surname, first name, address and, if possible, your customer reference. In accordance with current regulations, your letter must be signed and accompanied by a photocopy of an identity document bearing your signature, and must specify the address to which the reply should be sent.

ARTICLE 4 – ORDER CONFIRMATION

Your order for tickets is only definitively confirmed once you have clicked on the “PAY MY ORDER” button, and is only binding on SEMEC on receipt of the e-mail confirming that your order has been confirmed. Please check your e-mail address.

ARTICLE 5 – VALIDATION

You declare that you have read and accepted the present terms and conditions of sale without reservation before placing your order. Acceptance of the general terms and conditions of sale, by ticking the box “I accept the General Terms and Conditions of Sale”, enables you to validate your order.

ARTICLE 6 – HOW TO OBTAIN TICKETS

The ticket(s) and the online purchase confirmation must be checked by the purchaser when they are received. No subsequent claim can be taken into account.

All tickets are unique. No duplicates will be issued.

Specific conditions for downloadable tickets:

The downloadable ticket allows you to present your Ebillet received by email on your cell phone without having to print it. Provided that you receive your emails on your cell phone. The virtual ticket has the same value as a classic ticket. It must be presented at the entrance to the theater, in printed or digital form.

You can also print it out on an ordinary printer using Internet access. To be valid when printed, your ticket must be in portrait mode, on a blank A4 sheet of paper, front and back.

A ticket is issued for each seat purchased.

Each ticket has a unique barcode. Ticket validity is checked and recorded at the entrance to the venue concerned, using barcode readers. It is impossible to be admitted several times with the same ticket. Reproduction of tickets is forbidden. Only the first person to present the ticket will be admitted to the event. This person is presumed to be the legitimate ticket holder. It is therefore forbidden to reproduce, duplicate or counterfeit the ticket in any way, or to make it available for such purposes. Keep your ticket in a safe place. Never accept a ticket offered to you by a stranger, as it could be a copy.

The organizer may refuse entry to the event if several prints, reproductions, copies or imitations of a print-at-home ticket are in circulation and access to the event has already been granted to the holder of a print, reproduction, copy or imitation of the corresponding print-at-home ticket. In particular, the organizer is not obliged to check the identity of the person presenting the ticket in order to verify that this is the ticket purchaser, nor to check the authenticity of the ticket insofar as the imitation or copy cannot be unmistakably identified as such at the event entrance control. If the holder of a home ticket is refused entry for this reason, there is no right to reimbursement of the price paid.

SEMEC declines all responsibility: for anomalies that may occur during the ordering, processing or printing of the print-at-home ticket, unless caused intentionally or through negligence, in the event of loss, theft or illicit use of the print-at-home ticket.

ARTICLE 7 – SHOW TIMES AND VENUE

The date, place and time of the show are indicated on the ticket.

Shows start on time, with the venue doors generally opening between 15 and 30 minutes before the show.

Latecomers can only be accommodated if the show is interrupted or if the venue is not accessible. To gain access to the auditorium, latecomers must follow the directions of the hosts and hostesses, and numbered seats are no longer guaranteed.

Please note that due to artistic constraints inherent in certain shows, it may not be possible to admit latecomers.

The duration of the show for creations varies, and can sometimes be known only a few days before the performance.

ARTICLE 8 – CANCELLATION

Cancellation is not possible after the customer has paid for the tickets. In the case of shows, jurisprudence considers that the relationship established between the venue which announces a show, indicates the price of seats and the time of performance, and the public who buys a ticket, whatever the method of payment (cash, cheque, credit card, money order), is a contractual relationship. Under these conditions, it is only if the entertainment company does not fulfill its obligation that the spectator can request a refund or contest the contract with the venue.

SEMEC reserves the right to make changes to the order, duration and distribution of the show. Furthermore, SEMEC reserves the right to cancel any performance which cannot take place due to unforeseen circumstances or force majeure, such as (but not limited to) bad weather, strikes, fire, water damage, illness of a performer, etc. In such a case, SEMEC will offer an alternative performance date or, failing that, a refund of the ticket.

8.1- CANCELLATION OF A SHOW BY THE ORGANIZER WITHOUT POSTPONEMENT

If a show is cancelled, requests for ticket refunds may be sent to SEMEC within a maximum of 3 months after the date on which the show should have taken place.

8.2- POSTPONEMENT OF A SHOW

If a show is postponed to a new performance date (after 24 hours), except in exceptional circumstances, tickets remain valid for the new performance.

If you are unable to attend the new performance date, you may request a refund by sending your request no later than 24 hours before the new date. After this date, no refund will be possible.

If a performance is interrupted after the first half, tickets cannot be taken back, exchanged for another date or refunded.

ARTICLE 9 – RIGHT OF WITHDRAWAL

In accordance with article L 121-20-4 of the French Consumer Code, tickets for shows and related products cannot be retracted by the customer.

ARTICLE 10 – CUSTOMER SERVICE AND ORDER TRACKING

For any information or questions, our ticketing service is at your disposal:

Telephone: 04 92 98 62 77 (price of a local call), Monday to Friday, 10 a.m. to 5 p.m.
Mail: SEMEC Billetterie La Croisette CS 30051 – 06414 Cannes cedex
Email form: Contact us by e-mail: billetterie@palaisdesfestivals.com

ARTICLE 11 – APPLICABLE LAW – DISPUTES

Any dispute concerning the online purchase process, whatever its nature, must be made in writing no later than the evening of the performance to the following address:

SEMEC Billetterie La Croisette CS 30051 – 06414 Cannes cedex

All other complaints must be made directly to the venue on the evening of the performance.

The SEMEC declines all responsibility for damage of any kind to belongings, objects or materials brought by spectators. Spectators are responsible for any direct or indirect damage they may cause while at the venue.

Tickets do not entitle the holder to a recording of the show. Any form of recording, including photography, is strictly forbidden. SEMEC reserves the right to take legal action to recover any damages suffered.

ARTICLE 12 – CONDITIONS SPECIFIC TO THE FESTIVAL DE DANSE CANNES CÔTE D’AZUR FRANCE

12.1- Access conditions

Each spectator must be equipped with a single access ticket, which can be purchased online at cannesticket.com or directly from the box office or Tourist Office. Each ticket entitles the holder to a single, individual entry to the festival. No tickets will be issued for outdoor performances, and no tickets will be required.

All members of the public must submit to a bag search and metal detection at the entrance to the performance halls. Anyone refusing to undergo this search will be refused access to the venue, with no possibility of reimbursement of their admission ticket.

12.2- Cancellation

No cancellation or rescheduling is possible after the customer has paid for the tickets. With regard to shows, case law considers that the relationship established between the establishment that announces an event, indicates the price of seats and the time of performance, and the public who buys a ticket, whatever the method of payment (cash, cheque, credit card, money order), is a contractual relationship. Under these conditions, it is only if the event company fails to fulfill its obligation that the spectator can request a refund or contest the contract with the organizer.

SEMEC, organizer of the Festival de Danse Cannes Côte d’Azur France, reserves the right to make changes to the duration and opening hours of the event. Furthermore, the SEMEC reserves the right to cancel any event that cannot take place due to unforeseen circumstances or force majeure, such as (but not limited to) bad weather, strikes, fire, water damage, etc. The SEMEC reserves the right to cancel any event that cannot take place due to unforeseen circumstances or force majeure. In such a case, SEMEC will propose an alternative date or, failing that, a refund of the ticket.

Cancellation of the Festival de Danse Cannes Côte d’Azur by the organizer without postponement:
If the Festival de Danse Cannes Côte d’Azur is cancelled, requests for reimbursement of tickets may be sent to SEMEC within a maximum of 3 months after the date on which the event should have taken place.

12.3- Masterclasses

The level of dance required is indicated on all communication materials. The Cannes Côte d’Azur Dance Festival team reserves the right to check your level before any purchase. If this level is not respected, the Festival de Danse Cannes Côte d’Azur teams may refuse you access to the masterclass. In this case, the ticket will not be exchanged or refunded.

Access to masterclasses is forbidden to unaccompanied minors under the age of 16.

Tickets may only be reserved through the Festival de Danse Côte d’Azur staff. Tickets may be purchased at Tourist Office counters or from the SEMEC ticket office.

Access to masterclasses is strictly reserved for holders of a valid ticket. The ticket must indicate the name of the speaker, the date and time of the session. Access may be refused if the information on the ticket is not correct, or if the ticket is missing. Latecomers may be refused access to masterclasses, and no refund will be given. If a person is unable to attend the masterclass, the ticket will not be exchanged or refunded.

If a masterclass is postponed to a new date (for more than 24 hours), except in exceptional circumstances, tickets remain valid for the new masterclass. If you are unable to attend on the new date, you may request a refund by sending your request at least 24 hours before the new masterclass date. After this date, no refunds will be possible.

The articles listed below also apply to ticket sales for the Festival de Danse Cannes Côte d’Azur: